Frequently Asked Questions

We are an out-of-network provider. With courtesy billing, we help you understand your out-of-network insurance benefits. Then, you pay for therapy and we file claims for you. You’ll still get reimbursed, now just without as many headaches.

We are not the best fit for everyone. We strongly believe in matching clients to the best therapist for their specific needs, which is why we offer a free 15-minute consultation to learn about you, your needs, and goals. If we are not the best fit for you, we’re happy to offer referrals to outside clinicians. You can book your consultation here. To learn more about the issues we can help, visit our Specialties page.

All sessions are private and confidential, with the exception that you are a danger to yourself or others, or if there's any sign of child or elder abuse. Your therapist will send you our confidentiality agreement to sign before your session.

Therapy is personalized to each person, depending on their concerns and goals. It is not uncommon for therapy to last weeks or months in order to develop meaningful change. Your therapist will craft and discuss a personalized treatment for you. Many people continue therapy beyond their initial chief complaint and use the therapeutic space for exploration and growth.

We are always looking for caring and qualified therapists. Please visit our Join Our Team page for more information.

Our cancellation policy requires 24 hour notice of cancellation. Cancellation with less than 24 hours notice or no shows requires payment in full. You may cancel through the online portal, by phone, text, or by sending an email to If you are unable to attend your session in person, you can always do it via phone or video.

Our rates vary depending on which therapist you see. Please visit our Rates page for more information.

Sessions are typically 50 minutes for individual and subsequent couples sessions. Initial couple sessions can be 70 minutes depending on therapist.

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